LegenioFrequently asked questions
Quiet, direct answers for parents about safety, privacy, timing, and how we personalize each story.
Is this safe for children?
Yes. Every story is written to be age-appropriate and reviewed by humans before delivery. We avoid scary themes, fast pacing, or language that feels overwhelming.
Is my child's video public?
No. Your video is delivered as a private link. It is never listed publicly or used for marketing without permission.
What information do you need from me?
Just a few basics: your child's name and age, pronouns (optional), and a few things they like. You can also upload a photo if you want the story to feel even more personal.
Can I request changes?
Yes. One small edit is included to make sure it feels just right.
How long does delivery take?
Most stories are delivered within 48 hours. During busy periods (holidays, birthdays), it may take a bit longer.
Is this suitable for birthdays and holidays?
Yes. Many families order for birthdays, holidays, or milestones. The tone is adjusted to match the occasion.
What ages are supported?
Stories are written for children ages 1-13, with language and pacing adjusted for each year.
Do I need to download anything?
No. Your story is delivered as a private video link you can watch on any device.
What if my child doesn't like it?
If something feels off, we will help adjust it so it feels comfortable and right for your child.